Download “Discover Agile: Change Your Company & Your Culture” to learn how to use agile practices to shift your organization focus from internal politics and processes to external customer satisfaction.
Considering that across industries, reports show that superior customer experience correlates to faster revenue growth, your entire contact center strategy should be designed to deliver an ever-improving customer experience. What …
Today’s customer service expectations are more complex than ever before, requiring omnichannel experiences, personalization, contextual continuity, and speed. As if that’s not hard enough, contact centers also have to comply …
As organizations move toward using both big data and machine learning functionality to support a variety of IT operations, processes and tasks, artificial intelligence for IT operations (AIOps) platforms have emerged as a one-stop solution. Gartner …
collectd is an open source daemon that collects system and application performance metrics. "The Beginner’s Guide to collectd" e-Book explains what collectd is and how you can begin incorporating it into your organization’s env…
In this white paper, learn key insight into exactly what will be involved in your transition to S/4HANA. If you’re planning the move or are in the midst of making the transition, learn best practices to realize the benefits of real-time data acce…
Who’s this eBook for and why should you read it? If SAP is your core ERP system and you’re interested in achieving competitive advantage by implementing Robotic Process Automation (RPA), or have already tried RPA and it didn’t meet…
You don’t want to miss this one-time live webinar session with GigaOm analyst Andrew Brust and special guest, Kevin Petrie from Attunity, a leader in data integration and ingest for Big Data and data warehouse solutions. In this 1-hour webinar, you …
Follow Alice as she works to solve the mystery of the breach. Did she catch the incident before the hackers managed to steal Frothly’s super secret formulas? Did the hackers act alone or — scarier yet — did they have help from the ins…
This white paper, “The Five Essential Capabilities of an Analytics-Driven SOC”, dives into the necessity of SOCs to be analytics driven and how it helps IT and business leaders assess their own risk levels. Download this white paper to t…
