Is microservice architecture right for your organization? These services have many benefits, but they also come with their own set of drawbacks. In this hands-on, example-driven guide, Java developers and architects will learn how to navigate popular a…
Microservices architecture is a new architectural style for creating loosely coupled but autonomous services. Emerging trends in technology—such as DevOps, Platform-as-a-Service (PaaS), containers, and continuous integration and delivery (CI/CD) …
Today’s organizations don’t ask whether to engage in API programs, but how to do so. This ebook aims to answer this question by drawing on best practices from leading practitioners in seven areas key to the success of effectiv…
Be confident on exam day. Practice tests and study guides are an excellent way for certification candidates to prepare for taking exams. With key topics and interactive features, the resources inside will enable you to feel successfully prepared and re…
Organizations are at a strategic crossroads. According to IDC analysts, two-thirds of CEOs will center corporate strategies around digital transformation initiatives. The goal of digital transformation is partly to do existing functions more effectivel…
Customers, investors, analysts, and the media demand fast service and an excellent user experience, independent of the traffic surges that come on the most grueling eCommerce shopping days of the year. Whether unplanned or planned, downtime disrupts eC…
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Maintaining a consistent, correct, and complete marketing database is not just a problem for marketers, it’s an epidemic. Not convinced? Research from MarketingSherpa states B2B contact data decays at annualized rate of 22.5%.
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Choosing the right help desk software is essential to improving efficiency, increasing customer satisfaction, and reducing customer support costs. But with literally hundreds of options out there, how do you choose the right help desk software for your…
Customers love self-service, and it’s a great way to reduce your support costs as well. One of the best things you can do is build a customer support site to provide customers the information they need and reduce your support costs at the same time.Alt…
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