The Innovation Agenda

WWT spoke with a range of senior industry executives across three key industries healthcare, transportation, and manufacturing. By examining these industries, WWT has been able to gain an in-depth view of their specific circumstances; the common issues…

Shift Left in the Service Desk

Shifting left is not new. R&D teams have shifted left to catch bugs earlier in the development cycle when they are less expensive and time consuming to fix. Service desk teams are doing the same to manage increasing ticket volumes, higher user expe…