Live Chat Performance Benchmarks
Looking at collective BoldChat customer data, the 3rd edition of the Live Chat Performance Benchmarks report highlights statistics related to live chat usage, including new findings related to comparisons between …
Looking at collective BoldChat customer data, the 3rd edition of the Live Chat Performance Benchmarks report highlights statistics related to live chat usage, including new findings related to comparisons between …
Like kids in a candy store, cybercriminals can’t wait to get their hands on your company’s confidential information. You need security tools that detect the latest threats before they can cause damage. This paper explains how a security intelligence…
This report from Ponemon Institute provides quantitative statics on the required time, skills and the typical workflow IT security teams utilize to investigate suspected network attacks, security breaches and recognized data loss scenarios. Over 190 IB…
Like kids in a candy store, cybercriminals can’t wait to get their hands on your company’s confidential information. You need security tools that detect the latest threats before they can cause damage. This paper explains how a security intelligence…
This report from Ponemon Institute provides quantitative statics on the required time, skills and the typical workflow IT security teams utilize to investigate suspected network attacks, security breaches and recognized data loss scenarios. Over 190 IB…
Too often, “call center” is used interchangeably with “contact center”. The false belief that the two types of systems are the same is shattered in our newest infographic. We make it easy for you to compare the 10 most potent differences between the tw…