Companies that have really understood VoIP have now converted their entire business into a customer contact center.This white paper demonstrates:How VoIP offers new ways to connect with clients, collaborators, and even competitorsWhy it is now time to …
Despite being in a highly regulated industry like healthcare, Aetna’s innovative social media team guides and empowers hundreds of employees to represent the brand on social media. By investing in their employees’ social networks, Aetna is able to ampl…
The superior audio and video quality of room-based systems gives users a comfortable video conferencing experience that feels just like being in a normal meeting and holding a long-distance meeting becomes as easy as making a phone call.If you’re looki…
This paper will cover the must-haves, along with those which improve collaboration, allow for optimization and keep your system secure and in-operation. By the end of the paper, you will be able to maximize the return on your video conference investmen…
This article discusses the costs and benefits associated with partnering with a nearshore contact center.Request Free!
A quick but meaningful read, with actionable insights.Request Free!
This Free E-book describes the setup of Portable Lab to run nested ESXi 5.1 servers with nested VMs, shared storage, virtual networking etc… This is no mean to be a perfect, without errors, guide. But it’s a guide which is available for Free, a…
A quick but meaningful read, with actionable insights.Request Free!
As the IT brain trust for your company, you’re tasked with supplying the best hardware and software options to meet the needs of a varied workforce. When looking at initial deployment or big refresh decisions, you have to consider supporting such varie…
This article discusses the costs and benefits associated with partnering with a nearshore contact center.Request Free!
