Best Practice Insights: ITIL Service Operation

ITIL v3 established a set of five core principles that help IT organizations deliver and manage IT services to the business – Service Strategy, Service Design, Service Transition, Service Operation, and Continual improvement.

This guide provides a primer on the essentials of the Service Operation framework and highlights the key elements and important concepts from BMC Software ITIL experts.

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Best Practice Insights: ITIL Service Strategy

ITIL v3 established a set of five core principles that help IT organizations deliver and manage IT services to the business – Service Strategy, Service Design, Service Transition, Service Operation, and Continual improvement.

This guide provides a primer on the essentials of the Service Strategy framework and highlights the key elements and important concepts from BMC Software ITIL experts.

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A Day in the Life of the Mobile Worker

Today’s IT leaders face a difficult situation in handling mobile device security and policy compliance, particularly given the Bring Your Own Device, or BYOD, trend. The Consumerization of IT is driving end-user demand for ubiquitous access—to networks, to clouds, to applications, to everything—from any device, anywhere, at any time. Meanwhile, IT faces an overwhelming challenge as it attempts to provide a consistent end user experience across inconsistent platforms, while maintaining corporate and regulatory policy compliance.

In this white paper, we will consider the difficulty of managing mobile security and policy today. We will consider the issues faced by IT when managing different operating systems across a myriad of endpoints and point products, some of which are user-owned. Finally, we will look at how Pulse Secure addresses a broad spectrum of security and end-user experience issues, as we step through a day in the life of a mobile worker.

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Enterprise Plans for Mobile Security

Now that mobile device access is inevitable for nearly every company on Earth, a new generation of security solutions aimed at consolidating security and access tools is beginning to emerge. The survey data we present here points to a case for consolid…

Empowering Mobile Productivity

Today’s workers are mobile. They want access to networked or cloud-based applications 24/7/365 from anywhere in the world via smartphones, tablets, or similar mobile devices, and from Wi-Fi or 3G/4G-enabled laptops. Secure connectivity and access is as…