Customer service is a challenging proposition for telecommunications companies. Managing the service work performed by field crews involves directing a large and dispersed workforce, tracking and managing equipment, personnel, and technological assets,…
For many years, telecommunications companies have been under pressure to digitize their field operations to remain competitive and offer the customer experience demanded of them. For too long, the typical operational model revolved around separate busi…
For telecommunications companies, effectively managing assets, documenting those activities, and scheduling any necessary maintenance or damage response are all essential to promoting operational efficiencies and service uptime. Having real-time data o…
Modern applications are typically distributed and made easily accessible to users and customers no matter where they are located. Such applications often combine on-premises elements with cloud services. The result is a modern infrastructure that can b…
Historically, information technology (IT) and operational technology (OT) have functioned independently in industrial manufacturing, but digital transformation and the Industrial internet of Things (IIoT) have made the relationship between the two side…
AI technology comes in many forms, from simple customer service chatbots to more complex data-mining tools, all of which can be useful in helping local government to better serve its constituents. Explore this eBook, which contains a hand-picke…
The first phase of quantum computing involved proving the scientific theories could be translated to reality. High-performance computing used to mean supercomputers the size of small buildings. Now, zettabytes of data flow through the cloud to access q…
While headlines focus on the negatives of crypto, innovations in fintech and banking continue to drive positive results across the business world. The common threads driving these success stories are cloud services, security, and smarter regulation. …
If the pandemic taught us nothing else, it is that the world and our global economy is smaller and more connected than we ever thought. That means business of all kinds and sizes need to be prepared to work in nearly any location—and run their wo…
Embedding integrations using purpose-built solutions lets you avoid these headaches while improving customer satisfaction, increasing product stickiness, and reducing churn. Get started with embedded integrations in this beginner’s guide. What you w…
