Recently, the federal government has made a generational investment into American infrastructure. Besides the monetary amount being unprecedented, the federal government has built an incredible amount of flexibility into its legislation, entrusting loc…
In the past, scalability with relational databases was achieved via complex and incomplete workarounds, such as sharding or costly hardware — and non-relational approaches sacrificed data consistency to achieve scalability. Now, there’s dis…
A raft of privacy-protecting regulations across the world, from GDPR in the EU to CCPA in California, oblige organizations in the private and public sectors to take the personal data of customers, employees, students, patients, and citizens seriously. …
Next-generation mobile networks are introducing new architectures and functionalities, significantly increasing network complexity. As a result, a growing number of communications service providers (CSPs) are concluding that traditional virtualization …
As Vertafore continues to advance its technology and partner with carriers and agencies alike, the launch of Commercial Submissions has taken this industry by storm, given integrations with many pieces of tech from its ecosystem. If your agency w…
Knowledge silos disrupt the employee experience and cost business wasted time and resources. 36% of knowledge workers find it hard to exchange information across different teams while 47% say information is scattered across too many sourc…
The director community must prepare now to provide cyber oversight that complies with the proposed regulations. Directors will need to sharpen their cyber literacy and develop a common, shared understanding of today’s technology and cyber risk la…
Artificial intelligence has come a long way, and ChatGPT is a prime example of its potential. Developed by OpenAI, ChatGPT is an advanced language model that has the capacity to revolutionize the way IT professionals work. In this guide, we will …
Across channels and across the digital customer experience, successful CX leaders ask themselves “How can we serve the customer at this moment?” A new generation of conversational intelligence and self-service options have arrived to empowe…
AI-powered knowledge management is poised to transform the digital customer service space. Both customers and employees, especially contact center agents, will be greatly influenced by KM solutions. In this exclusive report, explore findings on knowled…
