Burdened by legacy ITSM technology, companies are struggling to work efficiently. Their inadequate tech is hurting productivity, tying up resources, and frustrating both agents...
Why should you read this report? We believe the 2021 Gartner Magic Quadrant for the ITSM tools report examines and evaluates the...
The corporate IT self-service portal touted as the cure in delivering against shift-left strategies to meet employees' consumer-world-driven support expectations has failed...
This executive report provides actionable comparison data for the CRM software features identified as most important by sales and marketing professionals. Features compared:...
Commercial computing technology - smartphones, tablets, laptops, servers, etc. — brings consumers real-time communication, unprecedented processing power, high-resolution...
Managed Detection and Response (MDR) solutions have evolved to solve the need for proactive cybersecurity that all small- and medium-sized businesses need to address the increased...
SQL is still how most applications interact with databases, and of course, NoSQL not only disrupted the industry, it fundamentally changed modern application development....
Developing Applications on Dedicated Devices for End Users Across all types of dedicated devices, two components exist — hardware and software — which must...
Right now, if you want security from endpoint to cloud, you need to buy standalone tools that solve specific problems. But that creates complexity and inefficiency. Lookout...
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