The Cyber AI for the Inbox
This white paper explores developing trends in the email threat landscape, and outlines how self-learning AI can be leveraged to detect and respond to the full range of attacks targeting the inbox.Request Free!
The Battle of the Algorithms and the AI-Augmented Attacks
We have moved into a new era of cyber-attack, which will see adversaries incorporate AI as part of their arsenal. Read this report to discover what an end-to-end AI-driven attack could look like, and how organizations can fight back with defensive AI.R…
The Complete Guide to Cost Per Ticket
The two fundamental metrics of desktop support are customer satisfaction and cost per ticket. While more companies are measuring customer satisfaction than before, only a few emphasize on unit cost. The fact that customer satisfaction is subjective in …
A Unified Cognitive Platform & Suite of Next-Gen Apps for Future-Proof Customer Support & Self-Service Ecosystems
SearchUnify is a leading unified cognitive platform that powers enterprise search and fuels a suite of AI-powered applications for a future-proof customer self-service and support strategy. All the applications – Intelligent Chatbot, Agent Helper…
Contact Center and CRM to the Cloud: The Migration Imperative
Although the use of customer relationship management (CRM) software has become almost a de facto standard, its rise to this elevated position did not happen overnight. Paralleling the rise of computing, it started with digitizing the Rolodexes of an ea…
The CxO’s Guide to Overcome the Data Fluency and Cultural Gap
Live on May 12th at 3 pm ET / Noon PT 60 minutes The gap between data-driven digital leaders and the middle of the pack widened in 2020. Despite breakthroughs …
Code No More: The Power of Visual Programming
And for many decades, these efforts succeeded in making developers more productive. But then, something strange happened. Around 2010, developer productivity began going in the other direction. Research shows that developers were creating software 2…
Infografa: Agilidad organizacional en los servicios profesionales
Para generar ingresos y crecimiento digital de forma constante, las empresas de servicios profesionales deben ser ágiles en todo momento y estar preparadas para los cambios en cuanto se produzcan. Esta infografía utiliza los insights d…
Now Tech: Project Business Automation Solutions, Q3 2020 (en ingls)
Las empresas de servicios profesionales no deberían perderse este informe de Forrester sobre las herramientas de automatización de proyectos empresariales (PBA). Vea los resultados de Workday y otros proveedores en lo relativo a las funci…
Workday para el retail y la hostelera: el futuro despus de la COVID-19
Cuando las empresas de retail y hostelería abordan los retos de la COVID-19, los sistemas legacy dificultan la respuesta y la adaptación a los cambios. Se necesita un sistema flexible y dotado de agilidad que permita seguir el ritmo de lo…
