IBM Cloud Pak for Security is now the first open platform that supports the integration of existing security tools for generating insights into cyber events across hybrid, multi-cloud environments. It is one component of a series of such enterprise-rea…
New technology represents the potential to transform your business, but actual business impact depends more upon culture than technology. As with many things in your IT Services business, tech adoption always flows from the top. Tech initiatives can…
Managed detection and response (MDR) services have been gaining attention and traction for several years now. The appeal of having a service that can quickly elevate several key functions of detecting and responding to attacks is foundational to a robu…
The intranet was supposed to be a godsend for a lot of things: information sharing, employee engagement, and company updates. But in reality, it is a far cry from expectations. Files aren’t shared, hardly anyone finds what they need, and there…
SearchUnify is a leading unified cognitive platform that powers enterprise search and fuels a suite of AI-powered applications for a future-proof customer self-service and support strategy. All the applications – Intelligent Chatbot, Agent Helper…
It is no secret that contact centers play a crucial role in amplifying retention and customer loyalty by delivering a stellar experience and customer service, which in turn enhances customer loyalty and retention. Firms need a contact center that ca…
eCommerce is a highly competitive space. There are approximately 110,000 eCommerce websites, and not even 50% of them are generating revenue of meaningful scale on the internet (Source). Clearly, you need to step up the game. Cognitive Search can he…
This paper discusses the challenges for incident handlers to respond to breaches in the new work-from-home economy and what tactics, techniques, and tools can be used to respond to incidents, including those affecting workloads in the cloud. Download t…
Learn how to optimize your real estate team by using these 23 workflow systems to scale. Leverage real estate technology tools to nurture, assign and manage your leads while automating tasks that don’t require your team’s expertise. Download it…
If there were more than 24 hours in the day, we could get more appointments. But alas, as you and I both know, there are only so many hours in a day. You’re a savvy person who knows the importance of leveraging your time for personal and professiona…
