At a basic level, Conversational AI is the design and deployment of a virtual assistant that helps to resolve simple queries and questions, allowing for the human element without the human touch. Sophisticated IVA (intelligent virtual assistants) can b…
Conversational AI Past and Present For this first edition of “Rethinking Service Desk Using AI” report, Avaamo conducted a survey of more than 4,000 IT professionals across 15 countries to discover insights and trends in the Service Desk sp…
As an IT professional, you’ve most likely heard of VDI (Virtual Desktop Infrastructure) in your career at some point. With current events, VDI is becoming increasingly popular as many organizations look to enable their remote workforce, increase …
A virtual desktop or virtual machine has three critical parts: the template, the optimized golden image, and the Delta disk. Getting VDI templates right the first time around is essential for successful VDI deployments. Learn how to build the perfect t…
Now that the data tools and platforms exist, the DoD can accelerate its time to fully operationalize a Joint All-Domain Command and Control (JADC2) capability. It could effectively predict and solve future problems with a strong data-driven platform th…
The explosion of interest in voice analytics technologies has helped companies "listen at scale" to capture insights from customer calls that can transform businesses. But research suggests that nearly 80% of companies that deploy voice an…
The dual health and economic crises are having a profound impact on the manufacturing industry. For many companies, COVID-19 has shone a light on weak areas that range from a lack of agility and liquidity to supply chain issues. Manufacturers have know…
What you’ll find in the checklist: 20 ways to promote your SaaS ebook New ideas you may not have considered Encouragement to go beyond a basic landing page and a tweet Drive leads and sales Use this checklist to track whether yo…
What you’ll find in the checklist: Wireframe that clearly shows the 8 case study elements you need Detailed description of the 8 case study elements—and how to improve yours 24 examples from the case studies of top B2B SaaS compan…
We’ve put this guide together to show you how a cloud BI stack can help you harness data for growth opportunities, while continuing to focus on your strengths. Read this eBook to Learn: 1. How cloud BI helps ov…
