Measure the Business Value of Design

The Business Value of Design Insight Paper provides a pragmatic summary of five key sources of value that frog clients have used to effectively judge the impact of their projects. The resulting framework can help guide those charged with asse…

BPM Guide

What is Business Process Management (BPM)? How do I know it can address my challenges? What are signs I need BPM? Where do I start? Get the answers to these questions, and more, with the BPM Guide! This BPM Guide will help you: Learn the …

What Drives the Best-of-the-Best Professional Services Organizations

Based on results from the tenth annual Professional Services Maturity™ benchmark survey, SPI Research has named the top twenty-one 2017 Best-of-the-Best professional services organizations.

The Best-of-the-Best excel across five critical service performance dimensions: leadership, client relationships, human capital alignment, service execution, and finance and operations. The Best-of-the-Best recognition is significant because it measures PSOs not only on bottom line financial results such as profit margins but also on a breadth of leadership metrics to reveal exceptional, holistic performance.

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