This eBook describes the five essential strategy development tools successful organizations use regularly to ensure their future success and profit. You can use these as part of your decision-making and involvement in developing your organiza…
Featuring the 2017 Dimension Data Global Customer Experience (CX) Benchmarking Report, 20th Edition.You will learn the top trends from the five key areas of the study, from innovative strategies on operations and technology to self and assisted service…
Technology companies have an increasing amount of pressure for supplying good customer service, but only 45% of technology companies have a direct peer-to-peer support option. This in spite of numerous studies that find self-support a vital t…
This eBook describes five contemporary motivation theories, including:McClelland’s Human Motivation TheorySirota’s Three-Factor TheoryAlderfer’s ERG TheoryAmabile and Kramer’s Progress TheoryHandy’s Motivation TheoryEach of these theories can give…
This eBook describes the five essential strategy development tools successful organizations use regularly to ensure their future success and profit. You can use these as part of your decision-making and involvement in developing your organiza…
At the rate businesses are appearing and disappearing today, in ten years 40% of current Fortune 500 companies will no longer exist. The companies that will persist are the ones …
This eBook gives leaders a way to get the best out of their teams by focusing their energy where it will make the biggest difference.It teaches leaders how to:Figure out where they are currently investing their time and energy across their teamsIdentif…
The Essential HR Handbook is a quick-reference guide that sheds light on the issues that keep managers up at night. It is filled with information, tools, tips, checklists, and road maps to guide managers and HR professionals through the maze of people …
This eBook gives leaders a way to get the best out of their teams by focusing their energy where it will make the biggest difference.It teaches leaders how to:Figure out where they are currently investing their time and energy across their teamsIdentif…
The Essential HR Handbook is a quick-reference guide that sheds light on the issues that keep managers up at night. It is filled with information, tools, tips, checklists, and road maps to guide managers and HR professionals through the maze of people …
