“Data without meaning is useless” is a very true tale in the financial services sector today. Firms which successfully tap into their data to unearth meaningful, visualised and leveraged information to improve functions enterprise-wide are …
Customers are becoming more reliant on computer hardware, software, and services in their lives and work. And while customers have had to become more knowledgeable about the technologies they own, …
You know what you need to do—provide personalized service anytime, anywhere, on any device. You know why you need to do it—a 10 percent increase in your customer experience score …
Consumer preference for customer service channels is changing across all ages and demographics. Adoption of digital customer service channels, with an emphasis on self-service channels such as web and mobile, …
In this interactive multimedia research, read about compliance trends and hear IDC analyst Sean Pike discuss the benefits of Intelligent Compliance. Learn how to identify gaps in your compliance strategy, …
Making changes to your business strategy can often create new risks. If your business continuity management (BCM) plan is not part of an organization-wide, integrated program, it may not evolve …
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Nur wenn das gewährleistet ist, können Sie Ihren Prozessen vertrauen. |
New pressures are blurring the lines and transforming B2B and B2C customer requirements and expectations. This Aberdeen Group paper, sponsored by IBM, explores the growing challenges that companies face in the convergence of B2B and B2C requirements an…
In most cases you have a choice of who will implement your software and the manufacturer is not always the best source. Hundreds of software implementation projects fail each year because the best implementation partner was not selected. This white pap…
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Nur wenn das gewährleistet ist, können Sie Ihren Prozessen vertrauen. |
