SP Technical Webinar 2

Improved operational efficiency through automation is one of the key business objectives for service providers when embracing new network technologies such as virtualization, multi-cloud, and 5G slicing. Service providers are now differentiating themse…

The Complete Guide to Cost Per Ticket

The two fundamental metrics of desktop support are customer satisfaction and cost per ticket. While more companies are measuring customer satisfaction than before, only a few emphasize on unit cost. The fact that customer satisfaction is subjective in …