IT Operations

Companies face a taxpaying dilemma: Paying less means higher earnings and a higher value for shareholders, but overly aggressive tax minimization strategies can lead to fines, public scrutiny, and/or reputational damage. Research finds that companies t…

To remain competitive in this ever-changing healthcare landscape, one of the largest Midwest health plans decided to transform its employer group reporting strategy to offer deeper analytics insights and increase value to its clients. Automation and se…

The two fundamental metrics of desktop support are customer satisfaction and cost per ticket. While more companies are measuring customer satisfaction than before, only a few emphasize on unit cost. The fact that customer satisfaction is subjective in …

As an IT leader you have faced unprecedented challenges this year as you have likely been asked to make rapid cost reductions while continuing to prioritize the operations that keep the business running. Heading into 202, you have a renewed opportunity…

Overnight, the COVID-19 pandemic brought to light major limitations associated with the cumbersome TA tech stacks many recruiting teams had been saddled with for years. On the other hand, those who had invested in a unified talent platform were able to…

If there’s one thing enterprise talent acquisition teams can agree on it’s that recruiters don’t have time to manage the complexities associated with their talent communities. Period. It’s the main reason that prior Talent CR…

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