The Complete Guide to Cost Per Ticket

The two fundamental metrics of desktop support are customer satisfaction and cost per ticket. While more companies are measuring customer satisfaction than before, only a few emphasize on unit cost. The fact that customer satisfaction is subjective in …

Procurement Experts Outlook 2021

2020 has proven to be a year of unpredictability and uncertainty. This coupled with the fact that procurement leaders are assigning utmost importance to adaptability and agility, the pressure on procurement is piling on. The answer lies in technologies…