Next-Gen Cloud Contact Centers for Dummies
The world around us has changed a lot since the COVID-19 pandemic. The customer experience has been completely redefined, and although many services have become “touchless” in our post-pandemic world, …
Guide: Leading an Agent-Centric Contact Center
Your ultimate guide to an agent-centric contact center. Attract and retain the best agents from everywhere using this expert advice. Empowering your agents is key to driving business—but there’s a …
14 Ways to Make (or Break) Relationships with Journalists
Let’s face it: PR and the media need each other. As the media landscape becomes more competitive, building meaningful, lasting relationships with relevant journalists and media influencers has never been more …
The ROI of Personal Connections
75% of businesses believe they’re customer-centric, but only 30% of consumers agree – a divide that can cost you business, alienate your customers, and have a very real impact on …
Turn More Callers Into Customers
Did you know that 74% of consumers say they are likely to choose another business after a poor phone experience? When the phone rings, are you building relationships or driving …
4 Steps to a Personalized PR Lifecycle
There’s a More Effective Approach to PR Media-savvy audiences have come to expect – even demand – customized brand experiences that speak to their interests, and PR is no exception. …
The art of outreach: How to message potential donors on LinkedIn
Strategies to help you connect with and steward nonprofit donors To build meaningful connections with donors, you need to send the right message — whether you’re reaching out for the …
Contact Center Disaster Recovery and Business Continuity: Best Practices and Readiness Guide for Success
Communication is often considered the lifeblood of business. However, many business functions can continue without phones. This is not the case with a contact center. If a disaster takes down …
How to connect with major donors and supporters on LinkedIn
Curious how your nonprofit can use LinkedIn to support its fundraising efforts? With 810 million global members, LinkedIn is the perfect place to connect with major donors, grant makers, corporate …
802.11ac Wi-Fi Buyer’s Guide
The explosive growth of the Internet of Things (IoT) and the ongoing acceleration of BYOD continue to drive the insatiable need for bandwidth. 802.11ac Wave 2 wireless is the critical …
