Blog

Guide: Leading an Agent-Centric Contact Center

by / Comments Off on Guide: Leading an Agent-Centric Contact Center / Posted in: Network & Communications, Research, White Papers
This image has an empty alt attribute; its file name is RingCentralLogo.jpg

Your ultimate guide to an agent-centric contact center. Attract and retain the best agents from everywhere using this expert advice.

Empowering your agents is key to driving business—but there’s a right way to do it.

In this guide, learn actionable lessons from industry guru Justin Robbins as he draws from case studies, incisive stats, and his own experience to help you:

  • Elevate CSAT and loyalty with better-equipped agents
  • Act on CX + EX insights with advanced, integrated tech
  • Cut costs through processes that optimize self-service

In addition, explore the five technical capabilities you need to revolutionize your contact center.

    Please complete the form below to access this research:

    Business E-mail Address

    First Name

    Last Name

    Company

    Job Role

    Job Function

    Company Size

    Industry

    Address

    City

    State/Province

    Zip / Postal Code

    Country

    Business Phone Number

    By accessing this free resource, you agree that RingCentral may contact you about products, services, events, and other offers that may be of interest.

    Yes, I agree that RingCentral may contact me.

    Your privacy is a top concern for us at Knowledge Hub Media. We’ll only use your personal information to provide you with the content, products and/or services you’ve requested from us. By entering your contact information and clicking on the “submit” button below, you are confirming that you have carefully read Knowledge Hub Media’s Terms of Use agreement, and Privacy Policy, and agree to be legally bound by all such terms.

    Yes, I agree to the Terms of Use Agreement.

    Yes, I agree to the Privacy Policy.

    The third party vendor sponsoring this content may wish to contact you regarding products and/or services as they relate to this white paper/research. Please check the appropriate boxes below, indicating the ways in which you would like to receive communication from our third party affiliates:

    Yes, I would like to receive communication by email.Yes, I would like to receive communication by telephone.Yes, I would like to receive communication by postal mail.

    Knowledge Hub Media would also like to keep in touch regarding related content, white papers, business/technology research and upcoming events in your area of expertise. Please check the appropriate boxes below to opt-in:

    Yes, Knowledge Hub Media may contact me via email.Yes, Knowledge Hub Media may contact me via telephone.Yes, Knowledge Hub Media may contact me via postal mail.

    You can easily change your communication and consent preferences at any time. Opt-out of receiving communication from Knowledge Hub Media and/or our third party affiliates by easily updating your personally identifiable data and contact preferences here: Update Communication Preferences

    Tagged: , , , , ,