What the Future Holds for CX Organizations
We looked into our crystal ball (and surveyed over 100 CX professionals) to predict what’s next in CX With 79% of CX professionals believing the role of customer service to …
The Buyer’s Guide to Your Customer Experience CRM Platform
What to look for and how to measure success Now more than ever, companies are searching for ways to deliver on customers’ growing demands. They want seamless, consultative service on …
Why CX Is a Team Sport
And how your customer service team can drive business innovation It’s a tough question, but one that many organizations must consider… whose responsibility is the customer experience? Many support teams …
How to Leverage AI for Intelligent Customer Service
Modern customer needs and preferences have changed dramatically in recent years. They demand seamless and instantaneous communication across any channel, at any time. In fact, recent Kustomer research revealed customers …
5 Reasons to Secure Firmware in Financial Organizations
The cybersecurity teams who defend financial services organizations are engaged in what often feels like hand-to-hand combat with financially and politically motivated adversaries. Teams must simultaneously enable highly-tailored omni-channel customer …
2022 Global HR Research Report: The State of Performance Enablement
Redefining performance management to develop top talent and reduce churn How can companies create a better employee experience, retain talent, and deliver the outcomes they need to thrive? We surveyed …
6 Keys to Better Performance Enablement
Evolving performance management to meet the challenges of today’s workplace. Today’s employees expect to take an active role in their own development. They want to synthesize career and personal development …
How Performance Enablement Prevents Employee Turnover
Insights from the Betterworks 2022 State of Performance Enablement Report As an HR professional navigating the Great Resignation, continued employee turnover is inevitable. Our recent research suggests that some portion …
Modern All-Flash Data Center For Dummies
If you’re planning a storage refresh, this Dummies guide explains how you can end forklift upgrades for good and enable true data agility with modern all-flash storage. Providing an in-depth …
The ROI of Personal Connections
75% of businesses believe they’re customer-centric, but only 30% of consumers agree – a divide that can cost you business, alienate your customers, and have a very real impact on …
