Without Agile Storage, There’s No Agile IT
For businesses, agility means the ability to react quickly to changes, for example, by rapidly bringing new services to market or adopting new business models. Throughout its history, IT has …
What the Future Holds for CX Organizations
We looked into our crystal ball (and surveyed over 100 CX professionals) to predict what’s next in CX With 79% of CX professionals believing the role of customer service to …
The Buyer’s Guide to Your Customer Experience CRM Platform
What to look for and how to measure success Now more than ever, companies are searching for ways to deliver on customers’ growing demands. They want seamless, consultative service on …
Why CX Is a Team Sport
And how your customer service team can drive business innovation It’s a tough question, but one that many organizations must consider… whose responsibility is the customer experience? Many support teams …
How to Leverage AI for Intelligent Customer Service
Modern customer needs and preferences have changed dramatically in recent years. They demand seamless and instantaneous communication across any channel, at any time. In fact, recent Kustomer research revealed customers …
Firmware and Frameworks: MITRE ATT&CK
Learn how firmware security fits into this widely used framework that tracks and maps adversary actions. Find out which tactics and techniques are leveraging firmware vulnerabilities and known exploits.
Firmware: Ransomware’s #1 Enabler
Two intersecting trends — the recent firmware explosion and rampant ransomware — have caused havoc and made security teams question their previous strategies. This research illustrates how we got here …
The Top 5 Firmware Attack Vectors
As firmware-level threats continue to gain popularity in the wild, security teams need to understand how these threats work and the real-world risks they pose to an organization’s security. Recently …
Weak Links: Firmware Security for ICT Supply Chains
Every piece of information and communications technology (ICT) equipment in an organization today is an amalgamation of chips, components, and code from a convoluted chain of vendors and suppliers. Any …
5 Reasons to Secure Firmware in Financial Organizations
The cybersecurity teams who defend financial services organizations are engaged in what often feels like hand-to-hand combat with financially and politically motivated adversaries. Teams must simultaneously enable highly-tailored omni-channel customer …
