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Research

Research / Telecom / White Papers

2025 Trends in Cloud Communications: The CIO Guide

Stay ahead of the curve with 2025 trends in cloud communications: the CIO guide. Explore emerging technologies like artificial intelligence (AI), unified communications as a service (UCaaS), and 5G that …

Downloads / InfoTech / Research

IT Guide to Generative AI Part 2: Embracing Strategic Implementation of GenAI

Generative AI is transforming how businesses work. Read our eBook to learn how you can:

Downloads / InfoTech / Research

IT Guide to Generative AI Part 1: Elevating Productivity with GenAI

Generative AI is quickly becoming a new norm for how businesses get work done. In fact, CIOs predict that by 2026, 80% of digital workplace tools will incorporate AI capabilities. …

Downloads / InfoTech / Research

Why Now Is the Best Time to Move Your Phone System to the Cloud

Migrating from an on-premises PBX to a cloud-based communication system is a critical step in future- proofing your business. The way organizations work internally has evolved dramatically over the past …

InfoTech / Research / White Papers

Boost Revenue with Smarter Customer Experience

1 in 3 consumers say they will walk away from a brand they love after just one bad experience. While there is a road to recovery, in most cases, from …

InfoTech / Research / White Papers

Hybrid Work: Why It’s Time to Move Your On-Premises PBX to the Cloud

This eBook explores the essential transition from on-premises PBX systems to cloud-based communications to support the evolving hybrid work environment. It highlights the benefits of cloud solutions, including flexibility, cost …

InfoTech / Research / White Papers

How to Improve Your Customer Experience By Elevating Your Employee Experience

How to improve your customer experience by elevating your employee experience Don’t let low employee engagement hurt your customer service. Equip your team with the right tools, like an integrated …

InfoTech / Research / White Papers

The Key to Building a Customer-Centric Culture

The key to building a customer-centric culture: Combining your unified communications and contact center solutions In fact, 80% of customers now view customer experience as being of equal importance to …

InfoTech / Research / White Papers

Unified Communication as a Service for Dummies

Supporting remote work is essential in today’s flexible work environment. UCaaS enables seamless communication for remote and mobile employees, ensuring they stay connected and productive, no matter where they are. …

InfoTech / Research / White Papers

How Good Is Your Communications System?

Creating an efficient communication system Today’s work takes place in the office, at home, and everywhere in between. And with new hybrid models of work, your communications system plays a …

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