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Research

Downloads / InfoTech / Research

Modernizing Your VMware Workloads with Containers in the Cloud

Modernizing applications is crucial for enhancing user experience and responding to marketplace needs. This e-book addresses key challenges, offers best practices and introduces a cloud-based solution to enable your modernization …

InfoTech / Research / White Papers

Forrester: The Total Economic Impact of IBM Cloud for VMware Solutions

This IDC White Paper discusses IBM Cloud for VMware Solutions, a portfolio of VMware environment offerings hosted within the IBM Cloud. This document highlights the strengths of the portfolio and …

Downloads / InfoTech / Research

AI & The Future of Work Virtual Summit

Join WIRED editor-in-chief Nick Thompson to learn how the future of work is already taking shape, and how you can harness AI to help your teams recognize opportunities you may …

Downloads / InfoTech / Research

Reduce costs with AI for customer service in Banking, while meeting security and privacy regulations.

Did you know 44% of customers specifically seek assistance from a chatbot when making routine transfers? In response, banks are rapidly adopting AI, but there are privacy and security issues …

InfoTech / Research / White Papers

Three Ways AI for Customer Support Can Increase Revenue in Telecommunications

50% of customers are not receiving the experience they desire and 75% of employees’ days are spent on manual research. In response, call centers worldwide are rapidly adopting AI. Watch …

InfoTech / Research / White Papers

Software-Defined Data Center (Aberdeen)

In this report we’ll look at how a strong foundation in both the cloud and internal data centers is empowering organizations not only to get the most out of their …

InfoTech / Research / White Papers

Forrester Report – AI Is Ready For Employees, Not Just Customers

Artificial intelligence (AI) can lift employee performance and help workers excel in today’s increasingly complex, accelerating and often chaotic workplace. The speed and volume of data continue to outpace human …

Downloads / InfoTech / Research

Watson Masterclass: Customer service & AI Episode 1: Why conversational AI?

Before making the decision to begin the Conversational AI journey, you must understand the drivers and approaches for building a conversational solution. This will help you to define your strategy.   This …

InfoTech / Research / White Papers

A Reference Architecture for Next-Generation Big Data

Hadoop is great for data storage, but the same features that make it great for running complex transformations on massive amounts of data make it less suitable for interactive business …

InfoTech / Research / White Papers

Four Key Selection Criteria When Choosing a Modern Business Intelligence Platform

A modern business intelligence software platform should be designed from the ground-up based on the idea that trusted, well-governed data is not at odds with speed and ease of use. …

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