Four Steps to Make Customers Love Your Contact Center
In a survey conducted by Accenture, 66% of people said they quit doing business with a company because of a negative experience. Customer service is a key competitive differentiator. No …
12 Tips to Boost e-Invoicing Adoption Rates
It’s not uncommon that customers are slow to adopt e-invoicing. Fortunately, we’ve got some tips on how your company can maximize the success of your AR automation project and persuade …
Winning the Billing & Collections Battle: How to Empower Your Company & Customers with Accounts Receivable Automation
Accounts receivable (AR) is simple in theory. Keep the bills going out and the money coming in. But controllers and finance directors know the deal: There’s a lot of “other …
Architecture spotlight – Three considerations when choosing cloud for your contact center
A cloud contact center can offer many advantages in performance, scalability and security, compared to an on-premise contact center infrastructure. To maximize these advantages, it’s important to determine how best …
Beyond DSO AR Analytics Playbook: 6 Metrics Every Financial Executive Should Be Tracking
Ignoring the potential of AR analytics is a losing game. In order to boost your collection rate and maximize resources, departments should be analyzing a plethora of statistics — not …
The 7 Worst Practices in Accounts Receivable and Your Solution to Rectify Them
Bad accounts receivable (AR) practices are bad for business. Think your AR department is making all the right moves? It’s easy to find out. Download the interactive eBook 7 Worst …
Automating Fax, Email & EDI Orders into SAP Systems
In a perfect world, every sales order your company receives would go straight into your SAP system. But in reality, orders sent by fax and email end up as paper that gets pushed around …
8 Accounts Receivable Management Strategies to Make Your Process Best-in-Class
The impact of accounts receivable (AR) on business success is unquestionable. Not only is it one of an organization’s largest assets, it deals directly with a different type of asset …
9 Reasons Automating Fax, Email & EDI Orders in SAP is a Brilliant Business Move
The overall success and competitiveness of a company can be directly tied to the efficiency of its order management process. If you’re fed up with the low visibility, high costs, …
Addressing Manual Order Management in an SAP Environment
Order processing is most efficient when manual touch points are minimized. But when orders come in by fax or email, what’s the best way to handle them? Read our eBook, Addressing …
