As the cybersecurity threat landscape has evolved over the past 20-plus years, the firewalls originally employed by IT the world over have grown increasingly ineffective at blocking bad actors from …
Choosing the right cybersecurity solution is challenging. You need to protect your organization from increasingly sophisticated threats, but you don’t want to consume valuable IT resources with complex management and …
Download “Messaging Done Right” to learn best practices for integrating customer service messaging into your omni-channel customer engagement strategy. You’ll discover how to: Meet growing demands for convenience by letting …
In a modern world, with modern customers, Esurance understands that people prefer to receive help differently—whether that’s calling a knowledgeable expert or getting immediate assistance online through live chat. To …
Nuance is honored to have received the #1 ranking among the 10 chatbot/virtual assistant vendors evaluated, earning the ranking of “differentiated” for reporting & analytics; multichannel; security & authentication; Natural …
The vast majority of breaches in cybersecurity are the result of human errors or actions that often occur without people even being aware of what they have done. So, while …
Automating repetitive, rote tasks is a key component of doing more with less for any IT Operations group. And automating as many tasks as possible is the only way to …
Protecting access to privileged credentials — the preferred target of cybercriminals and malicious insiders — is rapidly evolving as a must-have compliance requirement. The consequences of non-compliance are millions of …
Ease, effectiveness, and emotion drive great customer service, but top line growth requires professionals to keep an eye out on trends for truly determining improvements in quality of service. Download …
2018 will bring an ever-tighter jobs market and hyper competitive business transformation. In terms of employee engagement, this is no time to blink. But if you don’t connect engagement to …
