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Research

Energy & Utilities / Research / White Papers

Digital Transformation: Why Energy Companies Are Adopting A Suite Approach to Software

Changing consumer expectations, regulatory requirements and capital expenditure needs are compelling energy companies to modernize existing infrastructure, invest in alternative or renewable energy sources and seek new revenue streams to …

InfoTech / Research / White Papers

Executive Brief: Ten Reasons To Choose PureCloud by Genesys

Whether you want to replace a legacy contact center solution or you’re transforming your customer experience strategy, PureCloud by Genesys delivers fast results and helps you deliver next-generation customer experiences. …

Downloads / InfoTech / Research

See How PureCloud Makes Customer Relationships Simple

Customer relationships are complex. But they don’t have to be. You need a simple, future-proof way to connect your business to your customers and your employees to each other. Right …

InfoTech / Research / White Papers

Gartner Report: Gartner Magic Quadrant for Contact Center as a Service, North America

Companies of all sizes are turning to contact center as a service (CCaaS) solutions to drive their customer experience success. With customer expectations soaring, CCaaS or cloud contact center solutions …

InfoTech / Research / White Papers

MIT Technology Review: Flash Storage As a Strategic IT Asset

For the first time in decades, IT leaders now consider all-flash storage as a strategic IT asset. IT has become a new operating model that enables self-service with high performance, …

InfoTech / Research / White Papers

Global Research: The Data Economy Report 2017

Read this groundbreaking independent survey of more than 9,000 IT professionals spanning twenty-four countries across the US, Europe, and Asia that provides industry insights on how organizations are balancing infrastructure …

FinTech / Research / White Papers

Overcoming the Challenges of AP Invoicing: How to Increase Profit & Productivity via AP Automation in an SAP® Environment

Traditional, paper-based methods of AP invoice processing are associated with: Higher costs Lower visibility Longer processing times …all barriers that ultimately impede business progress and the ability to gain a …

IT Operations / Research / White Papers

Manual Process Makeover: Inbound Document Automation Edition

So your current method for processing inbound documents could use a makeover, huh? Nothing a little elbow grease and automation can’t fix. Increasing value is what it’s about, after all. …

Downloads / InfoTech / Research

Building a Robust Experimentation Capability: How leading companies achieve big business results

How Leading Companies Achieve Big Business Results Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue high-performing digital products, campaigns, and experiences. Whether you’re completely new …

InfoTech / Research / White Papers

Tripping.com Develops a Customer-Centric Product Experience with Confidence

Tripping.com is the world’s largest search engine for vacation rentals, helping travelers find their happy place by searching over 10 million listings across HomeAway, VRBO, TripAdvisor, Booking.com and more. As …

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