Truly effective call center management is much more than just scheduling and watching other people work, it’s a multifaceted sometimes stressful management role that includes motivating teams to succeed, staying …
Call centers were once rooms crammed with desks and agents on headsets. Today, they have evolved into advanced communications hubs where agents can interact with customers and with each other …
As the dynamics of the hiring market change, bet on a broader platform to provide a future-proof solution. How do you know if you’re investing in the best solutions or …
How are analytics investments improving your business? ESG recently executed an in-depth research study to better understand and quantify the relationship between the use of advanced analytics/artificial intelligence workloads and …
Success in today’s world knows no boundaries. From tapping into new markets to reducing production costs or leveraging regionally dispersed talent, going global offers powerful and attractive benefits. It’s not …
This ebook provides insights into how CFOs can minimize costs, maximize productivity, and increase revenues by adopting cloud-based, integrated communications and collaboration technologies.
When COVID-19 first struck, many organizations rushed to deploy cloud-based Unified Communications-as-a-Service and video meeting solutions. But in the rush, security concerns were often overlooked, leading to potential risk from …
Across industries, the cloud is transforming the way organizations communicate and collaborate—internally as well as with customers and partners. By accessing one centralized communications system in the cloud, businesses can …
The conventional meeting—in person, prescheduled, and time-boxed—is out of control. Over the past few years, meeting lengths, attendances, and per attendee costs have all increased significantly. But this trend cannot …
China is gaining recognition as the world’s most advanced ecommerce market. Shoppers in China are far more likely to research products, pay, and perform other buying journey steps online. However, …
