A Day in the Life of a Support Agent
Life doesn’t have to be stressful for a remote support agent. Sure, there are always fires to put out – last-minute software upgrades, crashed servers, forgotten passwords. But with the …
Why Winning Support Teams Stick to One Tool
Best-in-class internal IT support teams need the right tools to become more effective and responsive. By investing in tools purpose-built for employee support, companies are dramatically improving the quality and …
Buyer’s Guide for Remote Support
More and more organizations are looking to implement an intuitive remote support solution that gives support professionals on-demand productivity and provides quick resolutions to the ever-evolving set of pains that …
Aberdeen Report: Onward to the Future of IT Support
In this Aberdeen report, we look at how new technologies and evolving end-user expectations are transforming IT support. Rapid progress of support technology and processes in the consumer support world …
Gartner Report: The Future of the Contact Center
By 2025, the contact center organization will be exploiting the benefits of an application ecosystem and tools to better equip staff to work in teams. Application leaders for customer service …
IBM Watson OpenScale builds trust in AI via monitoring, fairness and explainability
The IBM Watson OpenScale platform, available in the cloud and on-premises, offers tools to monitor model performance, facilitate explainability and detect and mitigate fairness issues for models in production, allowing …
Cisco Umbrella Case Study: How global pharmaceutical leader Lundbeck boosted security and efficiency through cloud security.
“We liked that Umbrella’s intelligent proxy would give us granular protection without the performance impact of a traditional web proxy.” – Torben Olsen, Corporate Information Security Manager, Lundbeck
Employees Like to Use Unsanctioned Apps – and Don’t Plan to Stop
Trend: Employees like to use unsanctioned apps — and don’t plan to stop. Employees at all levels are downloading popular apps to do their work faster, but their productivity gains …
Protect Your Organization From Unwanted Cryptomining
Malicious cryptomining is a browser or software-based threat that enables attackers to secretly use an organization’s computing power to mine digital currency. Why should you care? Cryptomining is the fastest-growing …
Cloud Application Security & Performance: Critical Considerations for SaaS Providers
SaaS providers are operating in an increasingly crowded marketplace. To differentiate themselves amidst intense competition, SaaS providers must provide flawless performance, continuous availability, and robust data security for their customers. …
