Infusing communications into business processes is not a simple task, as legacy deployment models for unified communications and the contact center are far too rigid to offer the required agility …
Cloud technology is quickly becoming the default at companies of all sizes. Nine out of ten companies have already moved at least some of their applications or computing infrastructure to …
Digital Transformation: Insight into Getting it Right, is research commissioned by Avaya and undertaken by IDC. The Infobrief contains key insights from over 1,300 enterprises and consumers to help brands …
In this webinar you’ll learn Key challenges in insurance sales today How Watson can help solve those challenges and how to get started How a leading ASEAN insurer achieved 32% …
In 2018, 60% of companies plan to increase their investment in social recognition technology. Two questions arise: What exactly is social recognition, and why is it so effective in increasing …
Despite disengagement at work, 65% of employees plan to stay in their current jobs. The results are in! Achievers recently conducted an employee engagement survey and we’re excited to share …
What Employee Engagement Means to the Digital Generation Looking at the workplace of the future, we see one that moves at a faster pace than we’ve ever experienced. Digital technology …
Today’s customers are fundamentally different from customers of past years in that they are harder to acquire, retain, and delight because of the explosion in digital technologies consumers use day …
Consumers are driving business change at an unprecedented pace. Progressive retailers understand that data created by assessing the value of each iterative consumer engagement becomes fuel for the next cycle, …
HfS published the Top 10 Cognitive Assistant Service Provider report that explores the emerging conversational service provider ecosystem across key areas including execution ability, innovation capability, and the voice of …
