ICMI and BoldChat by LogMeIn joined forces to help you connect to the trends and best practices that are shaping the customer experience landscape. This MarketPulse will...
As data breaches increase in scale and frequency, businesses must prepare today to ensure an effective, high-quality, and swift response. Consumers, regulators, and the media...
There’s no doubt the cyber threat landscape is vast and complex. These days, it’s not a question of whether a company will experience a data breach – it’s when and...
To execute an effective breach response, organizations must consider the significant role that human emotions can play during a crisis. The most thorough preparation pre-breach...
Most companies are not refreshing their laptops and desktops often enough, and it can make all the difference. Whether you’re unsure of the advantages new devices will...
This study explores the global trends underway as it relates to the intersection of the workplace and technology for organizations. Spanning twelve countries, a multitude...
Over the past few years, the variety of client devices in use at Intel has grown significantly. While we still find that a 2- to 4-year refresh cycle offers the best total...
The way work is getting done is changing forever – but it’s not all changing the same as every industry and role has different technology and environment needs. Job responsibilities...
As the complexity of workforce challenges continues to rise, so will the demand for more quantitative approaches to address the increasingly difficult people-related questions...
Attracting talented job candidates is one of the biggest challenges facing HR in the next 10 years. Understandably, organizations want top talent and they are highly focused...