Customer Service Trends: Service Through Social
As customers’ expectations rise and they turn to social channels for faster service, companies must use every available tool in order to respond quickly and appropriately. By adding social channels …
Customer Service Trends: How Chat Changes Everything
Today, instant access to information is expected in virtually every online experience. Customers want to find what they need quickly and easily. Incorporating a chat feature provides an effective way …
Customer Service Trends: The New DIY Customer
Cloud-based, knowledge-centered support offers a complete solution — giving customers what they want, while equipping agents with the necessary tools to increase productivity and provide exceptional customer experiences. Read the …
Scaling your Business to Internet-Scale
Large enterprises, SaaS providers and businesses with major web properties increasingly depend on Okta to handle authentication for their thousands or even millions of users. Learn about the technology and …
2015 Forrester Wave™: B2E Cloud IAM
The Forrester Wave report identifies the six most significant solution providers in the market, evaluating the strengths and weaknesses of each vendor against 15 criteria, including current offering, strategy and …
Market Focus – The Curious Case Of Security Analytics
The challenge of overcoming known and unknown networks attacks is taking its toll on security professionals, vexing even the most experienced CISOs today, according to research sponsored by HPE. Essential …
The 2016 Cyber Risk Report
Hackers are finding new vulnerabilities in your IT environment and developing new ways to exploit them. To fight back, you’ve got to know what they know and understand how they …
Internet of Things Security Study: Home Security Systems Report
Home security and remote monitoring systems are one of the immediate applications for the Internet of Things (IoT). They can alert you to fires and intrusions, provide a reassuring view …
2016 State of Security Operations
Hacker attacks are increasing, and the cost to businesses is growing. Experts tell us it’s not if you’ll be breached, it’s when. So the effectiveness of your security operations determines …
How to Compare Google Compute Engine & AWS EC2
The cornerstone of infrastructure as a service (IaaS) is the virtual machines that customers can use to virtualize servers. How do you choose between two experienced giants – Google and …
