Today, instant access to information is expected in virtually every online experience. Customers want to find what they need quickly and easily. Incorporating a chat feature provides an effective way …
Cloud-based, knowledge-centered support offers a complete solution — giving customers what they want, while equipping agents with the necessary tools to increase productivity and provide exceptional customer experiences. Read the …
Large enterprises, SaaS providers and businesses with major web properties increasingly depend on Okta to handle authentication for their thousands or even millions of users. Learn about the technology and …
The Forrester Wave report identifies the six most significant solution providers in the market, evaluating the strengths and weaknesses of each vendor against 15 criteria, including current offering, strategy and …
The challenge of overcoming known and unknown networks attacks is taking its toll on security professionals, vexing even the most experienced CISOs today, according to research sponsored by HPE. Essential …
Hackers are finding new vulnerabilities in your IT environment and developing new ways to exploit them. To fight back, you’ve got to know what they know and understand how they …
Home security and remote monitoring systems are one of the immediate applications for the Internet of Things (IoT). They can alert you to fires and intrusions, provide a reassuring view …
Hacker attacks are increasing, and the cost to businesses is growing. Experts tell us it’s not if you’ll be breached, it’s when. So the effectiveness of your security operations determines …
The cornerstone of infrastructure as a service (IaaS) is the virtual machines that customers can use to virtualize servers. How do you choose between two experienced giants – Google and …
Since its eruption into the world of data warehousing and business intelligence, Extract, Transform, Load (ETL) has become a ubiquitous process in the software world. As its name suggests, an …
