Is the Data Warehouse Dead?
Big Data has generated much interest and attention in the media of late. Indeed, several authors have recently raised the question of whether Big Data approaches, such as Hadoop, will …
Is a New ERP in Your Future? Why Not Now?
If your current ERP isn’t doing the job for you now, its not likely going to do so in the future. If you are a manufacturer that is not running …
Running Your Business from the Shop Floor to the Top Floor
There are a number of benefits beyond total cost of ownership to deploy cloud ERP, including increased flexibility, deployment, business continuity and usability. Plex was in the Cloud before Cloud …
3 Reasons Why Motor Vehicle Manufacturers Choose Plex
Discover our new e-book: Three Reasons Why Motor Vehicle Manufacturers Choose Plex to learn how the Plex Manufacturing Cloud, Plex’s fully integrated cloud ERP, has helped motor vehicle manufacturers including …
Creating a Superior, Contextual, and Relevant Customer Experience
Successful customer engagement has always depended on providing the right products, services, and customer experience at the right time. In today’s world of connected customers, capable of finding what they …
TSIA – Revolutionizing Support Interactions with Video
Even the most highly trained support technicians can be limited by the tools at their disposal. They typically cannot see what the customer sees and are limited to how customers …
IDC Technology Spotlight – Empower Your Techs with Video-Aided Remote Support Tools
Technology continues to make it simpler for IT and customer support teams to handle increasingly complex support tasks via remote support software tools. The latest development involves providing video-assisted support …
Forrester: The Total Economic Impact of the Genesys Omnichannel Engagement Center Solution*
A Multi-Company Cost Savings and Business Value Analysis for Enterprises The Forrester Total Economic Impact™ (TEI) study examines the potential return on investment (ROI) and benefits enterprises may realize from …
The Omnichannel Customer Engagement Playbook
The recent evolution of customer experience (CX) has been fast-paced and transformational. Customers are using digital and voice channels, sometimes simultaneously. The average contact center today has nine communication channels. …
How to Achieve Global ERP
In decades past, only the largest organizations needed to worry about managing a business across multiple locations, countries or continents. Today, even traditional mid-market companies are becoming global enterprises. But …
