How to Streamline Your Service Desk
Today’s service desks must evolve to stay relevant, users expect to request help from IT support in the same way they shop, bank, or update their profile status. In order …
The Game Plan for Closing the SecOps Gap
The need for security, performance and regulatory compliance can put serious and often conflicting pressures on IT. Each of these challenges points to the importance of close collaboration between security …
Ovum Decision Matrix: Selecting a Hybrid Cloud and Virtualization Management Solution, 2015–16
The Market Leader category represents the leading solutions Ovum believes are worthy of a place on most technology selection shortlists. The vendor in this category has established a commanding market …
Logicalis Gets Confident About Compensation with Real-Time Insight
Logicalis used IBM® Cognos® Incentive Compensation Management to build an automated commission calculation process, including a web portal that salespeople can use to check their commission in real time.
The New Era of ICM: Simplicity, Productivity & Profitability – How Software as a Service is Revolutionizing ICM
Good news: the budget and authority to buy strategic technologies – like incentive compensation management (ICM) – that drive your success are being put in your hands. Bad news: because …
Managing the Modern Seller: Four SPM Lessons for Success
Are you deriving the maximum value from a holistic Sales Performance Management (SPM) approach toward your incentive-oriented people, processes, and technologies? Download the new checklist with four key SPM lessons …
Beyond the Commission: Will You Stay Ahead of the SPM Maturity Curve?
This new research report by Peter Ostrow (VP Sales Effectiveness at Aberdeen Group) has endeavored to share peer-driven recommendations for the modern sales leader and sales operations practitioner, around both …
Face the Facts of Compliance: Close Security Loopholes Faster with BMC Intelligent Compliance
The old ways of implementing security and compliance mandates are no longer acceptable and the risk of high profile breaches has never been greater. Read this white paper and learn …
Unlock innovation in the Cloud: Make IT a trusted services broker with BMC Cloud Lifecycle Management
Today’s digital enterprise runs on a foundation of agile applications and infrastructure designed for rapid, efficient response to dynamic business requirements. This evolving landscape poses significant challenges for IT, however. …
The State of Support Services
Support executives continue to receive incredible pressure to reduce the cost of delivering support. This pressure, along with the push to deliver outcome-based support, is forcing a certain amount of …
