The Importance of Innovative Leaders
If you aren’t moving forward, then you are falling behind and the only way to move forward is through innovation. It doesn’t have to happen in big leaps; even small …
Managing Millennials: Engaging with the Newest Generation of Workers
Regardless of your industry, the population of millennials — employees who reached working age after 2000 — is probably growing rapidly at your company. As the generation that grew up …
Direct the White Space: Refocusing Leadership Development from Program to Process
The current approach to leadership development in most organizations today isn’t working. In Brandon Hall Group’s Leadership: State of Development Programs 2013, nearly 75% of respondents said their leadership development …
Beyond Diversity: Implementing Inclusion Initiatives
In this day and age, diversity and inclusion are not just buzzwords; they are the true path to success. Short-term programs that focus on upping the averages of minorities or …
Video Collaboration in the Field: See the Path to Resolution
Did you know that best in class field service organizations are 69% more likely than their peers to have implemented live collaborative video tools to loop in remote experts? To …
2015 Remote Support Trends
Today’s remote support solutions, including remote control, desktop sharing, and web collaboration, offer much more than just remote control for PCs. Their functional footprint is expanding to include support for …
Five Ways Live Chat Boosts Company Performance
Companies using live chat as part of their customer interactions enjoy superior results than those that don’t. In this research by Aberdeen Group, you’ll learn how companies using live chat …
Productivity: Managing And Measuring A Workforce
Revealed – the habits of highly productive organizations! This 2015 Aberdeen Group global report explores the habits and strategies that highly successful organizations use to manage employee productivity, resulting in: …
Five Foundational Metrics for Meaningful Workforce Measurement Insights
The key to building an HCM measurement capability is a fundamental understanding of the difference between data and analytics, metrics, and measures. This report will discuss those differences and how …
Complex Compliance Regulations Raise the Stakes for Organizations
Raising the Stakes on FLSA Compliance Cases on the rise; wage recovery soaring; Affordable Care Act adding complexity. This white paper, developed in partnership with Jackson Lewis P.C., explores the …
