Each interaction between your employees and your service desk affects the reputation of the entire infrastructure and operations (I&O) team. To delight (or, as we like to say, wow) members …
Today’s service desks must evolve to stay relevant, users expect to request help from IT support in the same way they shop, bank, or update their profile status. In order …
The need for security, performance and regulatory compliance can put serious and often conflicting pressures on IT. Each of these challenges points to the importance of close collaboration between security …
The Market Leader category represents the leading solutions Ovum believes are worthy of a place on most technology selection shortlists. The vendor in this category has established a commanding market …
Logicalis used IBM® Cognos® Incentive Compensation Management to build an automated commission calculation process, including a web portal that salespeople can use to check their commission in real time.
Good news: the budget and authority to buy strategic technologies – like incentive compensation management (ICM) – that drive your success are being put in your hands. Bad news: because …
Are you deriving the maximum value from a holistic Sales Performance Management (SPM) approach toward your incentive-oriented people, processes, and technologies? Download the new checklist with four key SPM lessons …
This new research report by Peter Ostrow (VP Sales Effectiveness at Aberdeen Group) has endeavored to share peer-driven recommendations for the modern sales leader and sales operations practitioner, around both …
The old ways of implementing security and compliance mandates are no longer acceptable and the risk of high profile breaches has never been greater. Read this white paper and learn …
Today’s digital enterprise runs on a foundation of agile applications and infrastructure designed for rapid, efficient response to dynamic business requirements. This evolving landscape poses significant challenges for IT, however. …
