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White Papers

InfoTech / Research / White Papers

The C-Suite & Cybersecurity: Six Reasons to Step up Your Security Game This Year

Protecting both customer data and intellectual property is central to brand resilience, growth, and profitability. Download The C-Suite and Cybersecurity Landscape – a new report from Forrester Research, Inc. – …

Human Resources / Research / White Papers

The Importance of Innovative Leaders

If you aren’t moving forward, then you are falling behind and the only way to move forward is through innovation. It doesn’t have to happen in big leaps; even small …

Human Resources / Research / White Papers

Managing Millennials: Engaging with the Newest Generation of Workers

Regardless of your industry, the population of millennials — employees who reached working age after 2000 — is probably growing rapidly at your company. As the generation that grew up …

Human Resources / Research / White Papers

Direct the White Space: Refocusing Leadership Development from Program to Process

The current approach to leadership development in most organizations today isn’t working. In Brandon Hall Group’s Leadership: State of Development Programs 2013, nearly 75% of respondents said their leadership development …

Human Resources / Research / White Papers

Beyond Diversity: Implementing Inclusion Initiatives

In this day and age, diversity and inclusion are not just buzzwords; they are the true path to success. Short-term programs that focus on upping the averages of minorities or …

InfoTech / Research / White Papers

Video Collaboration in the Field: See the Path to Resolution

Did you know that best in class field service organizations are 69% more likely than their peers to have implemented live collaborative video tools to loop in remote experts? To …

IT Operations / Research / White Papers

2015 Remote Support Trends

Today’s remote support solutions, including remote control, desktop sharing, and web collaboration, offer much more than just remote control for PCs. Their functional footprint is expanding to include support for …

IT Operations / Research / White Papers

Five Ways Live Chat Boosts Company Performance

Companies using live chat as part of their customer interactions enjoy superior results than those that don’t. In this research by Aberdeen Group, you’ll learn how companies using live chat …

Human Resources / Research / White Papers

Productivity: Managing And Measuring A Workforce

Revealed – the habits of highly productive organizations! This 2015 Aberdeen Group global report explores the habits and strategies that highly successful organizations use to manage employee productivity, resulting in: …

Human Resources / Research / White Papers

Five Foundational Metrics for Meaningful Workforce Measurement Insights

The key to building an HCM measurement capability is a fundamental understanding of the difference between data and analytics, metrics, and measures. This report will discuss those differences and how …

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