TIME: Thurs., May 12th – 12 noon ET/9 am PT A just-completed RetailWire shopper experience study documents the extraordinary omnichannel tipping point that the retail industry has experienced and the consequential shifts retailers are mak…
Retargeting consumers with timely, relevant, personalized messaging fueled by intent and historical data across all channels, including direct mail, is effective. Yet despite the pervasiveness of direct mail as a marketing channel, not enough brands ar…
Providing personalized commerce experiences and achieving operational excellence in an omni-channel world requires solutions that provide a single view of customer orders regardless of how they come (stores, digital storefronts, or call centers) or how…
The explosive growth of online shopping has forced many retailers to quickly adapt and pivot. Without the right technologies, they often struggle to attract new customers, grow market share, and serve e-commerce customers profitably. Now is the perf…
The COVID-19 pandemic has accelerated the shift to e-commerce more than ever. And with this shift in buying habits, more retailers have increased their e-commerce footprint to deliver delightful and personalized experiences to consumers. But this shift…
Through our exclusive interviews, we provide insights into how CMOs define their roles and responsibilities; how trends are shaping their strategic priorities; and how a changing consumer and competitive environment is changing the CMO role more fundam…
This white paper describes what ITSM solutions offer and where a fully functional, integrated CMDB can help organizations optimize their IT operations. The kind of integrated ITSM solution that includes accurate data provides IT professionals faster me…
Watch Momentum Summit, a special 4-hour virtual summit where the biggest names in B2B martech came together to share the plays behind their biggest wins, top-secret tips, and most pivotal a-ha moments to help you build an unstoppable marketing machine….
In response to the pandemic and rapidly changing customer demands, contact centers have undergone a decade’s worth of transformation in the past two years. That does not, however, mean we can take the next few years off. The hybridization of the workfo…
SearchUnify is a leading unified cognitive platform that powers enterprise search and fuels a suite of AI-powered applications for a future-proof customer self-service and support strategy. All the applications – Intelligent Chatbot, Agent Helper…
