More than 90% of consumers celebrate the holidays. That’s a lot of cookies consumed and presents wrapped. That’s also a lot of people brands can reach with their holiday ads. Over the past few years, brands have relied heavily on digital channels, l…
As customers return to traveling, hotels and transportation services must prepare to meet higher expectations of service. When customers need to solve a problem and first call resolution is achieved, 95% say they plan to continue doing business with th…
A scalable content operating model helps facilitate omnichannel success and leads to impactful customer experiences. Throughout his time as the content operations lead at BioMarin, Tom Zito has been instrumental in refining processes, establishing effi…
OrderServ is a digital ordering platform for the future of food service — allowing customers to order from anywhere, anytime, on any device. Watch the video, "Cognizant OrderServ Omnichannel Food Ordering Solution," and learn about…
Yet, telecom providers face a host of challenges when it comes to delivering the service experience their customers expect, from regulatory obstacles to labor constraints to rising costs. With subscriber volume and data usage increasing exponentially, …
Customer service is a challenging proposition for telecommunications companies. Managing the service work performed by field crews involves directing a large and dispersed workforce, tracking and managing equipment, personnel, and technological assets,…
For many years, telecommunications companies have been under pressure to digitize their field operations to remain competitive and offer the customer experience demanded of them. For too long, the typical operational model revolved around separate busi…
Read the IDC InfoBrief to learn how companies in five select industries are reshaping their future by focusing on service excellenceRequest Free!
Register to access the CIMData white paper and learn about: Product innovation as a key to building sustainable supply chains System architectures that support sustainable innovation Product lifecycle management software from SAP that helps t…
Discover the transformative power of website translation for manufacturers. Especially, for manufacturing businesses aiming to improve their multilingual customer experience or go global for the first time. The ability to communicate seamlessly with in…
