When the Covid-19 pandemic brought the importance of its mission into stark relief, the company quickly jumped into action by offering discounts to reward the people working long, hard hours on the front lines. Download the ASICS success story to le…
For many, it is an opportunity to significantly transform the organization from a transactional model to a relationship model with customers built around lifestyle, affinities, and experiences. Creating high moments of engagement and making personal, e…
It’s a dilemma marketers can’t spend their way out of. As customer acquisition costs rise, brands need to find cost effective ways to build and nurture strong direct relationships with their key consumer communities. And to do that, they ne…
To retain or grow market share, retailers need to be aware of the new expectations shaping the buying behaviors of today’s consumer. In this CX Network guide, we explore how retailers can capitalize on new customer expectations and their sustaine…
Prepare for the Future of Energy Energy organizations are currently facing a slew of disruptions that are shaking up the industry and leaving them with many operational challenges. Their legacy systems and siloed, manual processes can no longe…
Manually processing documents costs enterprises billions, is error prone, and leads to low customer satisfaction. Hear from Kiran Bellare, Lead Product Manager Document AI at Google and Manish Rai, Head of Product Marketing at Appian, to learn how t…
Learn how to identify opportunities and areas for improvement across your sales and marketing strategy by using competitive insights. Join us as Premise’s Lou Paladino, vice president, data science and analytics, and Kenneth Cassar, vice presiden…
From changes to customer behavior, to the acceleration of digital transformation – the world of Financial Services has transformed, and with it, customer expectations. So how can you ensure your brand is prepared for what lies ahead? In our 2021 …
In such a competitive market, brands must strive to deliver truly unique customer experiences. But with digital transformation reaching new heights, simply understanding your customers is no longer enough. To succeed, customer-obsession needs to bec…
With increased market competition, brands only get one chance to get the buying experience “right.” In fact, 89% of marketers find scaling AI-fueled conversation intelligence imperative to stay competitive, according to a commissioned st…
