Dynamic contact center operations are swiftly becoming standard. Early adopters are already transforming customer service using artificial intelligence (AI) to deliver the fast, streamlined, human-centric interactions that customers demand. Watch th…
Large language models (LLMs) and generative artificial intelligence (GenAI) are increasingly used in contact centers to enhance customer service, streamline operations, and increase efficiency. GenAI allows companies to quickly build, deploy, and scale…
Did you know that there are almost 50 million influencers in the world? From fashion trendsetters to tech gurus and more, these creators are often considered experts in their fields by their followers. If you’re a marketer interested in …
In this report by Aberdeen Strategy & Research, learn how best-in-class firms set themselves apart from their peers by focusing their demand planning and forecasting on process standardization, resource management, and data management and integrati…
Do you need to keep track of automakers plans? Want to discover how incentivized pricing might affect you? Maybe you’re looking for consumer data? Introducing Retail Reports – The new, quarterly eMagazine from WardsAuto. In the Future F&I-pac…
The Big 3 are caught up in a UAW plant storm, the Manheim index is down, and research suggest consumers are migrating towards Tesla. There’s no doubt July has been a concerning month for AutoTech. In the electrification-packed Jul…
Wards new, quarterly, free to download State of the Industry reports are designed to provide you with comprehensive insights on core automotive themes such as software-defined vehicles, vehicle connectivity, batteries and e-powertrains, ICE technologie…
Rumors surrounding LG Display supplying White Organic Light-Emitting Diode (WOLED) panels to Samsung Visual Display (VD) first started circulating in the TV industry back in April 2021. In fact, negotiations about the so-called “first WOLED deal&…
These days, consumers are looking for a lot more than a good deal. They want personalized shopping experiences that align with their needs and preferences. One way to stand out in the digital crowd is through on-site marketing campaigns that grab the a…
An increasing number of fleets are turning to custom apps to enhance the driving experience. In our most recent article, we delve into how these apps are revolutionizing areas like driver communication, trip planning, safety compliance, customer servic…
