Join Kentik product expert Anil Murty as he demonstrates how you can use Kentik’s Cloud Performance Meshes to monitor performance between different regions and availability zones of any single (intra-cloud) or multi-cloud (inter-cloud) network co…
Telematics data is a game-changer because it’s highly predictive of risk based on driving habits. Using behavior insights can increase profitability and improve the customer experience. While including a telematics-based score in your rating plan…
A latest report from IDC says that spending on AI technologies will grow to US$97.9 billion in 2023 — more than two and a half times the spending level of 2019. Almost a $100 billion industry. There is no iota of doubt that AI is set to accelerat…
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an AI driven enterprise search solution, enabled Vlocity to provide relevant, personalize…
Knowledge-Centered Service (KCS) methodology captures resolutions at scale and in ways that are both findable and reusable. But after the initial kick-off & training sessions, the excitement around the project often comes to a standstill. Minimal k…
When done well, loyalty programs also encourage customers to spend more, buy more often, stick with a brand longer, and recommend the brand to others. These behaviors increase the customer lifetime value (CLTV)—the most valuable metric for analyz…
To truly understand this transition from CFO 1.0 to CFO 3.0, Sage commissioned a study that enabled us to better comprehend the opportunity and challenges our fellow finance professionals are experiencing. We spoke to more than 500 U.S. – based CFOs to…
The pandemic forced the world to change in 2020 and no system was more revolutionized than the school system. In 2021, the back-to-school season will be neither completely upended like 2020 nor “back to normal,’ so Tinuiti surveyed more tha…
How can companies navigate the rapidly changing privacy landscape while accelerating performance, so they can continue recovering from the chaos of 2020’s pandemic year? This report offers a path forward based on survey data from more than 2,000 …
Read our Q1 report to understand how important Apple devices are to Facebook advertising, along with other important insights, including: Increased CPM across Facebook, Instagram, Pinterest and Snapchat in Q1 as advertisers find themselves in an …
