A few years ago, the biggest conversations around 3D visualization technology focused on the movies. But today, If you want to get your customers’ attention and turn that attention into purchases, you’ve got to offer compelling visual conte…
As a business providing revenue management services for live entertainment organizations, tech-enabled analytics consultancy AnalytixLive was hit hard by COVID-19 lockdowns. However, as live entertainment shifted to streaming video services a…
Join Kentik product expert Anil Murty as he demonstrates how you can use Kentik’s Cloud Performance Meshes to monitor performance between different regions and availability zones of any single (intra-cloud) or multi-cloud (inter-cloud) network co…
Telematics data is a game-changer because it’s highly predictive of risk based on driving habits. Using behavior insights can increase profitability and improve the customer experience. While including a telematics-based score in your rating plan…
Knowledge-Centered Service (KCS) methodology captures resolutions at scale and in ways that are both findable and reusable. But after the initial kick-off & training sessions, the excitement around the project often comes to a standstill. Minimal k…
A latest report from IDC says that spending on AI technologies will grow to US$97.9 billion in 2023 — more than two and a half times the spending level of 2019. Almost a $100 billion industry. There is no iota of doubt that AI is set to accelerat…
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an AI driven enterprise search solution, enabled Vlocity to provide relevant, personalize…
Don’t head into the rest of the year without learning more about: The performance implications of key events throughout the quarter, including the Capitol riots, winter storms of February, and stimulus checks in March The meteoric rise of…
When done well, loyalty programs also encourage customers to spend more, buy more often, stick with a brand longer, and recommend the brand to others. These behaviors increase the customer lifetime value (CLTV)—the most valuable metric for analyz…
To truly understand this transition from CFO 1.0 to CFO 3.0, Sage commissioned a study that enabled us to better comprehend the opportunity and challenges our fellow finance professionals are experiencing. We spoke to more than 500 U.S. – based CFOs to…
