Research has shown without a doubt a true buy-anywhere, fulfill-anywhere and return-anywhere experience can only be accomplished with the right Omnichannel Order Management System. In the latest Quadrant Knowledge Solutions study, Radial recei…
A program that drives a ton of business in one market can easily fall flat in another. Worse still, you may even damage your brand or scupper existing deals. So what are the steps you should follow before you simply copy and paste your marketing and pr…
Payment processing shouldn’t be complicated. Serve First Solutions offers the industry’s best combination of customer service, pricing and expertise, along with direct-to-merchant savings through Level III transaction processing. There&r…
To be successful today, a law firm requires more than just the services of a skilled attorney. A truly gifted attorney at the top of their field still might lose out on new clients because of their marketing efforts, or get disbarred for violating a si…
Health organizations are working hard to safely leverage patient data across the care continuum to improve outcomes. Accessing this data in a safe manner is incredibly challenging and if the right process and technologies do not come together incredibl…
Millennials want solutions to their problems in the most effortless and fastest way possible. And the first place they go for finding their answers when stuck is your support community. Hence, support communities which have been successful in bringing …
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an AI driven enterprise search solution, enabled Vlocity to provide relevant, personalize…
Salesforce Service Cloud is the world’s most popular support platform for a reason. According to a Salesforce Customer Success survey, “with the use of Salesforce, customer service agents have seen an increase of 34% productivity.” If…
The decade saw e-stores open at a breakneck pace. It’s estimated that the e-commerce industry has blossomed to 24 million online stores. However, only 650,000 generate annual sales of more than $1,000. This implies even though e-stores have mushr…
Customer experience has been established as the key differentiator amongst businesses, and the search on your portal is directly related to CX. Search relevance can be the difference between an engaged customer or a lost customer because it delivers re…
