For Kronos, one of the leading Workforce Management and Human Capital Management Cloud Solutions provider, the main objective was to fully capitalize on the vast, isolated data repositories spread across enterprise platforms. Its customers, support tea…
As a SaaS organization that puts the success of their customers at the heart of everything they do, Kronos has been dedicated to building digital journeys to empower customers to self-serve potential problems. In 2018, Kronos took a massive step to …
While 80% businesses want chatbots by 2020, many are still unsure about their bot success. Companies struggle to connect bots to relevant knowledge bases owing to the customizations involved, and the barriers to training a bot are also high, especially…
Founded in 2014, Rubrik created a category-defining cloud data management platform that has turned the $48 billion data protection market on its head. Today, the company operates in six continents, has over 1600 employees, and is now valued at more tha…
Few lines of insurance have suffered as much as those within the property and casualty space, due to COVID shelter in place orders. Auto insurers cut rates in recognition of changing consumer behaviors (driving less) and property insurers are expeditin…
Forget 2020. CMOs are optimistic about a recovery in 2021; however, budgets will be tight. In 2021, you’ll need to focus on cost-effective ways to get in front of more opportunities. According to Gartner’s Annual CMO Survey&nb…
Insurance Provider Delta Dental of Washington knew they needed more insight into their contact center operations and overall customer experience. Learn how they discovered specific pain points and made adjustments to lower AHT, increase customer satisf…
In this eBook you’ll discover: Why video is the answer for actionable and effective user research How video can address some of the challenges facing research teams What a good research process looks like Top tips for getting started …
In this eBook you’ll discover: The benefits of going virtual Tools for virtual research Use cases for virtual research Best practice approaches Request Free!
We’ve condensed our know-how into a simple guide to set you up for success. It will help you capture meaningful feedback so that you can understand your customers better and present their stories back to your business to inspire action. Downlo…
