Customer service has always been important. The basic tenets of customer service, such as “know your customer” and “the customer is always right” are timeless. However, the digital age has changed customers’ expectations i…
This is a challenging time for all of us. BUT, it is also the greatest opportunity we’ve ever seen for marketing professionals. In his seventh book, Corona Marketing, Joe Pulizzi dives into 13 steps a marketing professional needs to …
It has never been more important to stand out in the Telecommunications market – and staying ahead of the ‘mega’ and ‘mini trends’ is crucial for brands in standing out against the competition. Telecommunications brands …
It has never been more important to stand out in the automotive market – and staying ahead of the ‘mega’ and ‘mini trends’ is crucial for brands in standing out against the competition. Now more than ever, the industry is, as…
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Blue Prism, the pioneer of Robotic Process Automation (RPA) integrates with the Salesforce Platform, the global leader in Customer Relationship Management (CRM) software, to enhance customer service and support with AI-powered intelligent automation. B…
To drive continued progress, retailers need to deliver a stellar, consistent customer experience that’s consistent across digital and physical channels. Retailers across the globe are striving for seamless, omni-channel customer experiences, m…
Watch this webinar to learn the capabilities of Influitive Virtual EventHub™. This new turnkey managed service is a fast and easy way to create a live, interactive, digital event. During the webinar, you will discover how Virtual EventHub can …
Events of 2020 have changed the traditional way marketing and sales teams do business. A digital engagement strategy for sales and marketing is no longer a “nice-to-have”, it’s the only way to engage prospects in this type of crisi…
Part of your marketing success (maybe a little, maybe a lot) is tied to gathering email addresses from customers and prospects, right? But how much thought do we really put into HOW those addresses are collected, the accuracy of that information, an…
