Higher ed is experiencing a rapid transformation. In this new era, universities & colleges have to prove their brand’s value to prospective students if they want to stay competitive. How can higher ed marketing teams build a strong, consistent bran…
The state of brand consistency results are in. Lucidpress surveyed over 200 organizations to both best understand and accurately represent the widespread impact and value of brand consistency. By reading this report, you’ll walk away with a de…
It has long been standard practice for businesses of all sizes to operate contact centers, thereby allowing customers to ask questions with a live agent that can provide feedback and troubleshoot issues in real time. However, a traditional contact…
The Essentials of Customer Service– 2024 Kit brings together the latest information, coverage of important developments, and expert commentary to help with your Customer Service related decisions.The following kit content will help you get the most out…
They demand fast, convenient and personal service: 67% expect a response from customer support within 10 minutes. 22% of millennials would stop doing business with a brand after one bad customer service interaction. 41% check a brand’s …
Our library of templates help you break down Customer Success operations, and traverse the customer journey. You’ll learn how to conduct an effective QBR, onboard a customer completely, keep track of budgets, KPIs, and account status and much mor…
We spoke with contemporary Customer Success leaders to get the inside scoop on which techniques work for them, and the state of the profession moving forward. We have compiled their advice, along with a comprehensive guide for effective implementation,…
For companies who struggle with their lead-to-cash management process, poor customer experiences often results in lost revenue. But it doesn’t have to be this way. The CFO is uniquely positioned to play a critical role in understanding the custom…
Marketing and customer experience leaders are tasked with creating innovative strategies and techniques to better accommodate customers’ preferences for personalized communication. They must do this while balancing the need for data privacy an…
According to Gartner, “Digital business and technology disruptions are forcing I&O leaders to reevaluate their IT monitoring strategy.” In the 2019 Strategic Roadmap for IT Operations Monitoring, Gartner analysts Charley …
