What do we mean when we discuss personalization? How can we give it a voice in a changing marketplace? How will personalization and CX change as we move into a new decade? Join world-renowned digital analyst and writer Brian Solis, as he sets the st…
The SelectHub platform contains software evaluation ratings across the most important criteria for the category. These built-in analyst ratings are combined with subjective user ratings to create SelectHub reports, templates and recommendations. F…
In this eBook guide from Ledgeview Partners, a top-rated business and technology consulting firm that specializes in Sales, Marketing, Customer Service, and CRM, you will learn how to… Define Your Vision Select the Right CRM Partner Develop…
Imagine this… The weekly Excel report comes out and is delivered to your email. As you review it, you see an anomaly in the financial data that you don’t understand, despite the pivot table provided in the report that allows you to drill down t…
The evolution of marketing technology has changed the conversation around attribution, where even the tiniest flaw can hinder your success. The reality is, many organizations still don’t measure individual campaign touches and can’t dete…
This paper explores the trends in tuition pricing currently, including falling and stagnant net tuition revenue, souring national attitudes toward colleges and potential new pricing strategies within universities.Request Free!
Customers are the lifeblood of every business. Yet, so often, their experiences are treated as a separate entity from the way a business operates. However, by 2020, customer experience is expected to overtake price and product as the key brand diffe…
EMA’s research sought to understand the appetite, adoption, maturity, near-term plans, and transformational potential for automation, AI, and analytics, as well as explore areas such as: The blurred line between IT and the business ITSM&r…
Buy-side, sell-side, and market utility firms continue to struggle with too many disconnected systems and processes that operate complex high-risk businesses. Decades of under investment in technology has exposed ongoing inefficiencies that are now bei…
This paper focuses on the most effective and quickest ways to produce change: implement the right tools and optimize the customer service processes.Request Free!
