Although B2B sales and marketing teams are two sides of the same coin, there’s often a significant disconnect between the departments. While misalignment is difficult to resolve, a stronger relationship will drive revenues. In fact, 61% of B2B…
Consumers shopping online expect to find what they need in the moment they need it. But retailers’ websites aren’t delivering on those expectations. According to Coveo research, 68% of customers can’t find what they’re looking f…
The Python Book delivers an essential introductory guide to learning Python for anyone who works with data but does not have experience in programming. The author, an experienced data scientist and Python programmer, shows readers how to use Pytho…
Perisistent’s Insurance solution enables you to segment customers based on their needs and goals to deliver a more personalized customer experience. Powered by Salesforce’s Financial Services Cloud, the World’s #1 CRM and fastest-growing industry platf…
Siloed systems and disparate data are a thing of the past with Persistent’s Future-Driven Insurance Innovations that provide complete visibility across the customer journey. Seamless integrations and custom-made solutions fit your business needs. Power…
The Python Book delivers an essential introductory guide to learning Python for anyone who works with data but does not have experience in programming. The author, an experienced data scientist and Python programmer, shows readers how to use Pytho…
First-generation digital channels like Email and Web Chat are seeing significant adoption, along with video chat and co-browsing capabilities. Mobile apps, tied to the widespread use of smartphones, are gaining traction, though contact center support l…
Business and consumer surveys carried out in the course of the research for this guide show that while improving the customer experience is high on the agenda for many organizations, most businesses are still a long way from where they want to be. T…
In 2022, businesses recognized the value of optimizing their contact center operations to streamline processes, increase efficiency, and meet the rising expectations of their customers. Despite a full staff of agents, only 10% of customers believe t…
The food and beverage sector is a diversified market impacted by trends and the socioeconomic context. All this has a direct impact on consumer demand and preferences. This ebook offers insights and strategies to effectively help you overcome the ch…
