Free Customer Experience Score
Most brands don’t know what their customer experience score is. Do you?Request Free!
The Trial Attorney’s Guide to SEO
Which terms do most people use when they’re searching for legal representation online? It’s crucial to target the right keywords to maximize your lead generation and client acquisition efforts. If you’re not sure whether local pr…
Increasing Occupancy In A Highly Competitive Senior Living Market
In the United States, occupancy rates in Senior Living communities and CCRCs have stagnated over the past year. As new communities open their doors, the competition for leads has intensified, and marketers are seeking more effective ways to find prospe…
Deck the Halls 2018: Coping with Peak Season Holiday Spikes in the Contact Center
During the hectic holiday season, giving your contact center teams a creative mission to embrace may help combat a low morale. See more ways you can prepare for the holiday season spike.Request Free!
Defining Your Process from Lead to Opportunity
If you were to poll 10, 100, or even 1,000 companies, how they define leads and opportunities will vary! That’s okay, and it’s even encouraged. Your lead definition should be based on your company’s needs. How do you know how to define who is a lead wi…
10 Ways to Engage Your Target Audience on Social Media
Social media is a wonderful way to expand your customer base, interact with followers, and show the world what your company is all about. But we all know how easy it is to mindlessly scroll through your feed, barely paying attention to anything you see…
Mass Tort Legal Marketing Guide
When is the best time to invest in new torts? What’s the latest status on Roundup? We’ve researched the latest case history and verdicts and compiled a whitepaper outlining some of the field’s most popular torts and how your firm can tackle them. …
Unlock The Value of CX
Effective business decisions start with a series of questions that, if well answered, will serve to illuminate options, reduce risk, and drive maximum value. It’s no secret that this all starts with a positive customer experience Download the white …
The Top 10 Voice of Customer (VoC) Best Practices
As companies work to restore consumer trust and build better relationships with customers, they must think and communicate differently. They must gain a better understanding of customers’ needs, wants, and concerns by continually gathering, analy…
NPS: Stop Chasing The Score
Experience has shown that these measures can entice organizations to spend their time “chasing the score,” which can actually undermine CX success. Maybe we have it backwards, and CX goals should be based on positive and negative behaviors …
